Disability Discrimination Act Part 3 (DDA part 3)
In September 2004 the Disability Discrimination Act part 3 was fully implemented. This means that if you are a service provider and you have not made sufficient efforts to be able to supply the same level of service to a disabled person as you would normally extend to a non disabled person then you could be breaking the law. Section 21 of the DDA part 3 states :-
Where a provider of services has a practice policy or procedure which makes it impossible or unreasonably difficult for disabled persons to make use of a service which he provides, or is prepared to provide to other members of the public, it is his duty to take such steps as it is reasonable, in all circumstances of the case for him to have taken in order to change that practice, policy or procedure so that it no longer has that effect.
This extends to the motor industry as well as to high street shops, banks, pubs, supermarkets etc.
If a dealership or insurance company offer the
service of a courtesy vehicle when a clients vehicle goes in
for a service or for body repair, then this service should be
extended to a disabled person as well.
